Compile the outage start time, list affected devices, and note isolation steps already performed, then submit a focused report via https://spectrum.pissedconsumer.com/review.html requesting a remote line test and profile refresh. Ask whether a local outage is reported and request same-day technician dispatch if remote fixes fail. Demand an explicit confirmation of next steps and an expected arrival window to avoid repeated status checks while the issue is resolved. Please request a single confirmation and an estimated timeframe so progress is visible and you can plan while support works the case.