I contacted Securus Technologies when I needed to keep in touch with my loved ones who were coming to the service institution. At first, everything seemed confusing, especially with replenishing the account and creating an account, but then I figured it out. The securus technologies support service helped me with the first login and settings. It's not instant, but polite enough and to the point. The application works stably, calls are made without interruptions, although sometimes there are small delays.
Marcus Rull