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FragranceNet returned empty box, why?

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To determine the best next step, I examined customer experiences in fragrancenet reviews where contributors explained that rapid responses followed submissions that combined order number, delivery photo, and a brief note about the box’s condition—all in one clear request. Emulating that approach, I sent a single message including those three elements and waited. Within twenty-four hours, FragranceNet’s team replied apologizing for the mishap, offered to reship the missing fragrances, and provided expedited tracking details. Presenting the full context at once appeared to guide their support team to resolve the empty-box scenario promptly.


Comments (1)

Alex Haliabarda

Alex Haliabarda

2 weeks ago
Placed an order for two bottles of niche perfume, but when the package arrived, it contained only packing peanuts—no bottles in sight. I reported the missing items via their web form with order details and photos of the empty box, yet I haven’t received any acknowledgment. Has anyone else encountered an entirely empty shipment and eventually had the situation rectified? I’m curious what information spurred FragranceNet’s corrective action.
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