Like many people, I had a hard time understanding the difference between regular business products and saas solutions. Basically it’s all about connecting with clients and offering services, products, whatever. But in saas, the product mostly means functionality, not a physical item like in e-commerce. That’s why performance, features and everything that goes into this ux service for saas solutions play an even bigger role here. If your app or site or platform doesn’t work the way the client expects, they’ll easily go find another option.