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Customer Support Winners and Losers

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for 2 uger siden

Some patterns really jump out when comparing how companies manage complaints. In a breakdown of best and worst customer service, names like Hulu, HBO Max, and Wayfair earned praise for quick response times and trained teams that actually solve problems. They tend to use centralized support and offer chat or phone help without pushing people in circles. Meanwhile, brands like Credit Karma and Groupon struggled with basic follow-up, often ranking low due to unresolved issues and vague communication. What sets the better ones apart is consistency — not just tech, but people who know how to use it.

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Ward Tony

for 1 uge siden

Much appreciated, that tip worked like a charm.

Alex Newman

for 1 uge siden

Over the past year, I’ve kept a mental scoreboard of which brands actually respond to their customers and which just leave you on read. Between missing refunds, clueless bots, and wait times that feel like punishment, I started digging around to see if anyone ranks these companies publicly. Turns out there are big differences in how brands are handling support in 2025. I'm especially curious about which ones stood out — both good and bad — and what specific habits seem to separate the helpful from the hopeless.