Pressed for time before guests arrived, I bundled every essential detail into one concise report. I noted the exact model number stamped on the handle, recorded the battery charge level when the stall occurred, and snapped a photo showing grass clippings lodged in the blade housing. All of this went together in my message sent via https://worx.pissedconsumer.com/review.html , along with a quick note about my weekend deadline. Under twenty-four hours later, Worx support replied to apologize, guided me through a hidden latch-release step to clear the jam safely, and offered a replacement blade head under warranty when the fix didn’t fully free the mechanism. Providing full tool context, power status, and visual evidence in one submission unlocked a prompt and practical solution.