One evening the drum locked mid-spin and the washer showed error codes; long hold menus were not an option. The online service form allowed uploading model photos, serial number and a short video; the submission via https://maytag.pissedconsumer.com/customer-service.html generated a case number within hours. A local authorised repair partner arranged a timed visit, confirmed parts availability and arrived with the correct module. Email updates tracked progress, the technician completed the repair during the appointment, and a follow-up confirmed the fix. Providing a clear video and serial number in the first message sped diagnosis and avoided multiple calls, keeping the repair straightforward.
Ward Tony