That magnet issue sounds familiar from what I’ve seen shared in pair eyewear reviews. Some users pointed out that certain topper sets had weaker connections due to slight misalignments in the design, especially on newer batches. One workaround someone mentioned was gently adjusting the frame slots to sit tighter or requesting a different topper variant. A few people also said they got a faster reply by tagging Pair Eyewear in a comment on Instagram rather than waiting through email. Might be worth trying a public message if your ticket’s going unanswered.