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Optimum billing cycle didn’t reset itself

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With the same billing glitch happening recently, I gathered account number, statement date, and screenshot of the frozen balance before calling the Optimum phone number. Sharing those three details immediately guided the representative to my account’s hold status. They explained a system update was pending, triggered the cycle reset manually, and confirmed the new bill appeared while we were still on the line. Providing clear billing context right away during the call turned a stalled payment window into an instant fix.



commentaires (2)

Brian Lacky

Brian Lacky

il y a 1 semaine
This post deserves a medal or at least a million upvotes. Thanks a lot for the help!

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réponses 0
Alex Haliabarda

Alex Haliabarda

il y a 2 semaines
Noticed my Optimum bill didn’t update for this month despite service running smoothly. The portal still shows last month’s amount, and I can’t submit a new payment. I raised the issue via their website form but haven’t received any confirmation or next steps. Has anyone faced a billing cycle freeze and eventually seen it refresh? I’d love to know which detail prompted their team to correct the billing.
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