Optimum billing cycle didn’t reset itself

With the same billing glitch happening recently, I gathered account number, statement date, and screenshot of the frozen balance before calling the Optimum phone number. Sharing those three details immediately guided the representative to my account’s hold status. They explained a system update was pending, triggered the cycle reset manually, and confirmed the new bill appeared while we were still on the line. Providing clear billing context right away during the call turned a stalled payment window into an instant fix.